Returns

RETURNS :

In the event that the goods you ordered do not fit or are not to your liking, you can return them within 15 days of receipt for an EXCHANGE or STORE CREDIT ( minus Shipping & Packing ). Please note we can only accept unworn items. We therefore recommend that you try on shoes on soft surfaces (carpet).Be sure not to remove any labels and or soil the goods. This saves both you and us time and inconvenience. *( all exchanges are based on stock availability)

**Store Credit can be use only on orders with the same value or greater 

Please send an email with your order number to help@justamenshoe.com so we can send you a return form to be filled out

Your exchange will be processed and confirmed by email. Store Credit will be credited in a One-time use Store Coupon in the amount of the purchase minus the shipping cost within 2 days on receipt of the goods.
Please enter the coupon code in the promo code field at checkout to redeem.

For further queries contact one of our Customer Service Representatives at help@justamenshoe.com

NOTES:
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.As we are trying to provide the lowest cost possible we have a limit of one return per order.

JUST A MEN SHOE will not be responsible for any return packages lost in transit without confirmation of delivery. There is no charge to exchange items for a different size, however all exchanges are based on stock availability.

**All LAST CHANCE items are final and not returnable for any reason.

All orders placed during our Pre-Order Events can only be return for store credit. 

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

We only refund items if they are defective or damaged.

Please do not send your purchase back without a return form ( contact us first at help@justamenshoe.com)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

**PLEASE VISIT OUR RETURNS SECTION AT THE BOTTOM OF CHECKOUT PAGE FOR A COMPLETE GUIDE OF OUR RETURN PROCESS **